MYBOOKSFACTORY’S CANCELLATION POLICY
CANCELLATION FROM CUSTOMERS:
If you have initially ordered the products, but after some time, you found out that you mistakenly placed an order, it can also be canceled afterward. It can only be done before the order is shipped or within 12 hrs of the order being successfully placed. Once an order is dispatched from our end, it is not possible to cancel the order at this stage. 2-3.5% payment gateway charges will be deducted on customer cancellation.
CANCELLATION FROM MYBOOKSFACTORY SELLER:
Mybooksfactory also holds the right to cancel orders pertaining to special circumstances, even if the order was placed and confirmed initially. There can be multiple reasons why we might have to initiate a cancellation.
POSSIBLE REASONS FOR MYBOOKSFACTORY INITIATED ORDER CANCELLATIONS:
- The ordered product is out of stock/print with the publisher.
- Pricing Error
- Unavailability of the ordered products.
- Undeliverable shipping address.
MYBOOKSFACTORY’S RETURNS POLICIES
YOU MAY REQUEST FOR A REFUND / REPLACEMENT WITHIN 5 DAYS OF DELIVERY FOR ONE OF THE FOLLOWING REASONS:
- Defective product received
- The product is damaged, shipping box Good
- Both the product and shipping box damaged
- Received an extra item I didn’t buy (No Refund Required)
- The item arrived too late
- Wrong item received
When you place a return request for an order or a part of the order, the seller will authorize your return request if the selected reason for the return request is valid.
Mybooksfactory sellers don’t have the facility for return pickup. You have to send the book back to the seller’s address once your return request is authorized.
If the reason for the return is because of the fault of the seller, the seller will refund the return shipping charges along with the amount paid for the order
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Refunds for all eligible Mybooksfactory orders are issued to the payment method used at the time of purchase. The time frame for different payment modes will take a maximum time of 5-7 business days to credit the refund.