Privacy Policy – Mybooksfactory

Effective Date: June 15, 2025
Last Updated: June 15, 2025

Welcome to My Books Factory (“we,” “us,” or “our”). Your privacy is critically important to us. This Privacy Policy explains:

What information we collect
How we use it
With whom we share it
Your rights and choices

1. Information We Collect

a. Personal Information You Provide

Name, Email, Phone Number, Billing & Shipping Address: when you place an order or sign up for newsletters.
Account Credentials: when you register an account (username, password).
Cart Abandonment Data: if you leave items in your cart, we record your session and billing phone for reminder messages.

b. Automatically Collected Data

Device & Usage Data: IP address, browser type/version, pages visited, time stamps, referrer URL.
Cookies & Tracking Technologies: we use cookies, local storage, and similar tools to improve site performance, remember your preferences, and analyze traffic.

2. How We Use Your Information

Order Processing & Fulfillment: to confirm, pack, ship, and track your purchases.
Account Management: to authenticate you and secure your account.
Marketing & Reminders:
- Abandoned Cart Messages: we send WhatsApp template notifications via Meta’s Cloud API to remind you of items left in your cart.
- Promotional Emails & SMS: with your consent for special offers, new arrivals, and events.
Customer Service: to respond to inquiries, complaints, or requests.
Site Improvements: to analyze usage trends, detect and prevent fraud, and improve our website.

3. Sharing Your Information

We do not sell your personal data. We may share information with:

Service Providers
- Payment Gateways: (e.g., Razorpay, PayPal) to process payments.
- Shipping Partners: (e.g., India Post, DHL) to deliver your orders.
- WhatsApp/Meta: to send abandoned-cart reminders.
Legal & Safety: when required by law or to protect rights, property, or safety.

4. Third-Party Services & Links

Our site may include links to third-party websites (e.g., publisher sites). We aren’t responsible for their privacy practices. We encourage you to read their privacy policies before providing personal data.

5. Cookies & Tracking

We use cookies and similar technologies to:

Remember your login and preferences.
Analyze site traffic (via Google Analytics).
Deliver and measure marketing campaigns.

You can disable cookies in your browser settings, but this may affect site functionality.

6. Data Security

We implement industry-standard measures to safeguard your information:

Encryption: TLS/SSL on all pages.
Access Controls: staff access limited to “need to know.”
Regular Audits: vulnerability scans and code reviews.

However, no online transmission is 100% secure—please take care with your passwords and devices.

7. Your Rights & Choices

Access & Correction: log in to your account to view or update your personal details.
Marketing Opt-Out: click “unsubscribe” in any email or reply “STOP” to SMS/WhatsApp messages.
Data Deletion: you may request account closure and data deletion by emailing us at [email protected].

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from minors. If you believe we have, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date above will reflect the most recent revision. Significant changes will be posted here and, where appropriate, notified by email.